However, if these issues do happen, we always make it right for the customer :) We have had over 150,000 customers, and we've never seen this issue occur before. We responded to Kelly's emails on January 20th at 7:29pm EST and informed Kelly that we had canceled and refunded their order. The total of this order was $47.50 as well. 4 minutes later, at 3:37pm EST, and additional order is placed by Kelly for nearly the exact same ByteTags (2/5 of them were different than the first order). Kelly took advantage of this discount and added an additional two ByteTags to her order for $17.50. After the purchase is completed, ByteTag occasionally offers a select few ByteTags at a discount to add onto your order. However, we have refunded all of your money :) To give more context on this situation for other readers, Kelly placed an order for 3 ByteTags on January 19th at 3:23pm EST. Glitches with Shopify's system are - unfortunately - out of our control. I'm thinking the most likely culprit here is that there was a glitch in Shopify's system which triggered two orders to be placed. Shopify does not allow companies on their platform to charge customers without their consent. Our online store is powered by Shopify, which is the largest e-commerce platform in the world. We're still not entirely sure what caused this, but we're investigating. We're incredibly sorry that this occurred. Hi there! I came across your email yesterday, and we have already canceled both orders for you. Also I have not had an issue so I cannot speak for their direct customer service contact, but I did reach out with some questions on Facebook, and they responded pretty quickly! She is not one to wander off, but I'm glad to know if she does, she'll have this tag with her! The tag does make a bit of clinging noise like other tags do, so if you’re not a fan of that then they do have a silicone option available. My husband works night shift and I work very long hours during the day, so our dog ends up spending much of the day outside (yard is fenced, her dog house is heated/cooled). If your dog goes outside or has access to the outside for any reason, it is vital to have a form of identification, pertinent medical info, and your contact number in case they get lost. I am so glad I discovered this tag! I am a dog trainer and advocate, and this tag is a great way to keep all of your dog's essential information up to date and on them at all times.
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